Shipping policy

5.1 If the Seller offers shipping of the goods, the delivery will take place within the delivery area specified by the Seller to the delivery address specified by the Customer, unless otherwise agreed. In the processing of the transaction, the delivery address specified in the Seller's order processing is authoritative. Deviating from this, when selecting the PayPal payment method, the delivery address stored by the Customer at the time of payment with PayPal is authoritative.

5.2 If the delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the shipping costs if the Customer effectively exercises their right of withdrawal. For the return costs, a different provision applies if the Customer exercises their statutory right of withdrawal, as set out in the Seller's cancellation policy.

5.3 If the Customer is acting as a business, the risk of accidental loss and accidental deterioration of the goods sold passes to the Customer as soon as the Seller has delivered the item to the freight forwarder, the carrier, or the person or institution otherwise assigned to carry out the shipment. If the Customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes to the Customer only when the goods are handed over to the Customer or a person authorized to receive them. Deviating from this, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer as a consumer as soon as the Seller has delivered the item to the freight forwarder, the carrier, or the person or institution otherwise assigned to carry out the shipment if the Customer has commissioned the freight forwarder, the carrier, or the person or institution otherwise assigned to carry out the shipment and the Seller has not previously designated this person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-delivery and has concluded a specific cover transaction with the supplier with due diligence. The Seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the Customer will be informed immediately, and the consideration will be refunded without delay.

5.5 Self-collection is not possible for logistical reasons.

5.6 Gift vouchers are provided to the Customer as follows:

- by download

- by e-mail